Customer Support

How Can We Help You?

Our support team is available 7 days a week to assist you with housing search, applications, and any issues you may encounter.

Available 9 AM - 5 PM CST

English, Spanish & Polish Support

Excluding federally recognized holidays

Contact Us

Choose the contact method that works best for you.

Phone Support

Speak directly with a housing specialist

1-800-555-IHDA

Toll-free, 7 days a week

Call Now

Email Support

Get detailed assistance via email

support@ihda.org

Response within 24-48 hours

Send Email

Live Chat

Chat with us in real-time

Available on website

Mon-Fri 9AM-5PM CST

Start Chat

What We Can Help With

Our support team can assist with both searching for housing and managing property listings.

Housing Search Help

Assistance with searching for properties, using filters, understanding listings, and navigating the website.

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Landlord & Property Manager Support

Help with listing creation, property updates, account management, and tenant applications.

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Application Assistance

Support with applying to properties, checking eligibility, and understanding program requirements.

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Report Issues

Report housing discrimination, misleading listings, poor housing conditions, or website errors.

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File a Report

Multilingual Support

We provide customer support in multiple languages to better serve all Illinois residents.

English(English)

Spanish(Español)

Polish(Polski)

Chinese(中文)

Arabic(العربية)

Support Hours

Every Day9:00 AM - 5:00 PM CST

Federal HolidaysClosed

Note: We are closed on all federally recognized holidays including New Year's Day, MLK Day, Presidents Day, Memorial Day, Independence Day, Labor Day, Columbus Day, Veterans Day, Thanksgiving, and Christmas.

Call Now: 1-800-555-IHDA

Need to Escalate an Issue?

If your issue requires administrator attention or you need to file a formal complaint, contact our specialized teams.

Website Administrator

For technical issues and website errors

admin@ihda.org

Compliance Office

For discrimination and compliance complaints

compliance@ihda.org